FREQUENTLY ASKED QUESTIONS

FAQ

Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and formulated without parabens, phthalates, dyes, sulfates, and gluten.

We take pride in our simple ingredient labels – all Dickinson’s products are free of dyes, sulfates, parabens, phthalates and gluten and are safe for use during pregnancy. However, always check with your doctor before using any new products while pregnant or nursing.

Please visit our “Where to Buy” section for our list of retailers and e-retailers.

No, please dispose of cloths and towelettes in the trash as they are not safe for septic or sewer systems.

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, we’d love to hear from you! Just email us at CustomerCare@dickinsonbrands.com

It’s important to us that we only use the highest quality ingredients in our products. And since USP guidelines require witch hazel to be distilled in order to produce the purest, safest and most effective form, that’s what we do and what we use.

Cosmetic manufacturing guidelines do not require that our products have expiration dating. All of our products, however, go through rigorous testing to ensure quality, safety and stability of at least two years (and in many cases exceeding three years!) though we trust you’ll love them enough that you’ll use them up long before then.

No, none of our products contain any dyes, sulfates, parabens, phthalates or gluten.

While some of our products include natural fragrances to enhance the sensorial experience of our toners, our Pore Perfecting Toner, Gentle Balancing Toner, Refreshingly Clean Cleansing Cloths and Cleansing Cloth Singles are free of added fragrance.

Yes – they both are! Our harvesting methods do not impact the well-being of any humans, animals, or other ecosystems on the lands. Due to our sustainable harvesting methods and our responsible acquisition of our ingredients, we ensure that we do not deplete the forests in any way and that each plant will completely renew itself within the next 5 to 7 years. Additionally, heat generated from our process is recycled to heat our manufacturing building, and any waste material generated is sold as lawn mulch to local garden stores.

Yes, all Dickinson’s products are manufactured in the United States of America.

The bottles and caps of our Dickinson’s toners are recyclable. Please make sure your municipality accepts #1 plastics.

All of our products are vegan and cruelty-free. We never test on animals at any stage of product development.

No, we use a proprietary distillation process using high purity steam to extract the purest, most efficacious compounds from the twigs and bark of mature witch hazel plants – producing a pure aqueous distillate.

Our pure, natural witch hazel distillate contains organic compounds that will spoil if not preserved. After producing our witch hazel distillate, it is combined in-line with pure grain alcohol as a gentle, natural preservative at the lowest level possible. This is how we create our exclusive, 100% natural non-drying formula that has been loved by generations of Americans.

Your nose knows! An easy way to tell if your product contains genuine witch hazel is to give it a sniff! Genuine witch hazel has a distinct botanical scent that is its signature. Even in fragranced products, often you can smell its characteristic undertones. Also, you can check the ingredients statement on the back label to see if witch hazel is at the top or bottom of the list. Cosmetic products are required to list ingredients in descending order of concentration. If water is listed first – it’s not powered by genuine witch hazel!

Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and formulated without parabens, phthalates, dyes, sulfates, and gluten.

We take pride in our simple ingredient labels – all Dickinson’s products are free of dyes, sulfates, parabens, phthalates and gluten and are safe for use during pregnancy. However, always check with your doctor before using any new products while pregnant or nursing.

Please visit our “Where to Buy” section for our list of retailers and e-retailers.

No, please dispose of cloths and towelettes in the trash as they are not safe for septic or sewer systems.

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, we’d love to hear from you! Just email us at CustomerCare@dickinsonbrands.com

It’s important to us that we only use the highest quality ingredients in our products. And since USP guidelines require witch hazel to be distilled in order to produce the purest, safest and most effective form, that’s what we do and what we use.

Cosmetic manufacturing guidelines do not require that our products have expiration dating. All of our products, however, go through rigorous testing to ensure quality, safety and stability of at least two years (and in many cases exceeding three years!) though we trust you’ll love them enough that you’ll use them up long before then.

No, none of our products contain any dyes, sulfates, parabens, phthalates or gluten.

While some of our products include natural fragrances to enhance the sensorial experience of our toners, our Pore Perfecting Toner, Gentle Balancing Toner, Refreshingly Clean Cleansing Cloths and Cleansing Cloth Singles are free of added fragrance.

Yes – they both are! Our harvesting methods do not impact the well-being of any humans, animals, or other ecosystems on the lands. Due to our sustainable harvesting methods and our responsible acquisition of our ingredients, we ensure that we do not deplete the forests in any way and that each plant will completely renew itself within the next 5 to 7 years. Additionally, heat generated from our process is recycled to heat our manufacturing building, and any waste material generated is sold as lawn mulch to local garden stores.

Yes, all Dickinson’s products are manufactured in the United States of America.

The bottles and caps of our Dickinson’s toners are recyclable. Please make sure your municipality accepts #1 plastics.

All of our products are vegan and cruelty-free. We never test on animals at any stage of product development.

No, we use a proprietary distillation process using high purity steam to extract the purest, most efficacious compounds from the twigs and bark of mature, dormant witch hazel plants – producing a pure organic aqueous distillate.

Our pure, natural witch hazel distillate contains organic compounds that will spoil if not preserved. After producing our witch hazel distillate, it is combined in-line with pure grain alcohol as a gentle, natural preservative at the lowest level possible. This is how we create our exclusive, 100% natural non-drying formula that has been loved by generations of Americans.

Your nose knows! An easy way to tell if your product contains genuine witch hazel is to give it a sniff! Genuine witch hazel has a distinct botanical scent that is its signature. Even in fragranced products, often you can smell its characteristic undertones. Also, you can check the ingredients statement on the back label to see if witch hazel is at the top or bottom of the list. Cosmetic products are required to list ingredients in descending order of concentration. If water is listed first – it’s not powered by genuine witch hazel!

Dickinson's Original Witch Hazel
FAQ - Witch Hazel Skincare
WHERE TO BUY

Find Dickinson’s near you

Dickinson's Original Witch Hazel
Dickinson's Original Witch Hazel
Dickinson's Original Witch Hazel
WHERE TO BUY

Find Dickinson’s near you

Dickinson's Original Witch Hazel